Privacy Policy

The Ideas Cupboard Limited provides IT support, website design, AI solutions, WordPress SEO, managed hosting and cloud services to businesses throughout the UK.

For the purposes of UK data protection law, The Ideas Cupboard Limited is the data controller responsible for the personal information collected through this website and during the delivery of our services.

If you have any questions about this policy or how your information is handled, please contact us using the details provided at the end of this page.

Depending on how you interact with us, we may collect:

Information you provide

• Your name
• Company name
• Email address
• Telephone number
• Information included in contact forms
• Information provided during support requests
• Information you choose to send us by email

Information collected automatically

When you visit our website we may collect:

• Your IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Technical diagnostic information
• Server log information

In short

We only use your personal information where we have a valid reason to do so. Most commonly, this is because you’ve asked us to provide a service, because we have a legal obligation, or because we have a legitimate business reason that does not override your privacy rights.

We use your information to:

• Respond to your enquiries.
• Provide IT support, website design, hosting and other services you’ve requested.
• Manage your account and communicate with you.
• Improve our website and services.
• Monitor website performance and security.
• Prevent fraud and unauthorised access.
• Meet our legal, financial and regulatory obligations.

Under UK data protection law, we rely on the following lawful bases where appropriate:

Contract

Where processing is necessary to provide a service you’ve requested or to fulfil an agreement with you.

Legal Obligation

Where we’re required to process information to comply with UK law, including accounting and taxation requirements.

Legitimate Interests

Where processing helps us operate and improve our business, protect our systems, maintain security or respond to enquiries, provided those interests do not override your rights and freedoms.

We do not sell your personal information.

We do not send marketing emails unless you have specifically asked to receive them.

In short

We use cookies to help our website function correctly and to understand how visitors use it.

Our website currently uses:

• Google Analytics
• Server-side website analytics
• Google Maps
• Google reCAPTCHA

These services help us improve the performance, security and usability of our website.

You can manage your cookie preferences at any time using our Cookie Settings.

If you complete a contact form on our website, the information you provide will be securely stored and emailed to us so we can respond to your enquiry.

We only use this information to deal with your request or provide the services you’ve asked for.

When providing IT support, we may access your computer or network remotely.

We will only do this:

• with your knowledge and permission
• for the agreed support session
• for as long as required to complete the work

We do not access client systems without authorisation.

If you purchase website hosting or maintenance services from us, we may process technical information relating to your website in order to provide those services.

This may include:

• website backups
• security monitoring
• uptime monitoring
• server logs
• software updates
• maintenance records

This information is only used to provide and maintain your services.

In short

We only share personal information when it is necessary to provide our services, meet legal obligations or protect our business and our clients.

Where appropriate, we may share information with carefully selected organisations that help us deliver our services, including providers of:

• Website functionality.
• Customer relationship management.
• Payment processing.
• Technical support systems.
• Website security.
• Business software.

These organisations are only given access to the information they need in order to provide their services and are expected to handle it securely and in accordance with UK data protection law.

We never sell or rent your personal information to third parties.

Information Storage

As part of our commitment to protecting your information, we store and process client data within the United Kingdom wherever reasonably possible.

We do not routinely transfer personal information outside the UK.

Should this ever become necessary in the future, we will ensure that appropriate legal safeguards are in place before any information is transferred.

Protecting client information is an important part of everything we do.

We use a combination of technical and organisational measures to help keep personal information secure, including:

• Strong password policies.
• Multi-factor authentication where appropriate.
• Encrypted connections.
• Secure UK-based data storage.
• Regular software updates.
• Restricted access to information.
• Regular monitoring of our systems.

While no online system can ever be completely immune from risk, we continually review our security measures to help protect the information entrusted to us.

We only keep personal information for as long as necessary to:

• provide our services
• meet legal obligations
• resolve disputes
• maintain business records

Once information is no longer required, it is securely deleted or anonymised where appropriate.

Under UK data protection law, you have the right to:

• request access to your personal information
• ask us to correct inaccurate information
• request that we erase your information where appropriate
• object to certain types of processing
• request restrictions on how your information is used
• lodge a complaint with the Information Commissioner’s Office (ICO)

We’ll always do our best to resolve any concerns directly before you need to take further action.

If you have any questions about this Privacy Policy or how your information is handled, we’d be happy to help.

The Ideas Cupboard Limited
Unit 5 Marlborough Road
Wrexham Industrial Estate
Wrexham
Wales
LL13 9RJ

Email: support@ticltd.uk

If you’re unhappy with how we’ve handled your information, you also have the right to contact the Information Commissioner’s Office (ICO).